Our Story

CEO and founder, Karen Coy, is originally from Wisconsin. Raised on a dairy farm, she learned about hard work first hand. “I started to pay attention to cleaning tasks as a young adult”.  Ms. Coy first started her cleaning business while still living in WI in 1999. After a few moves, from the Midwest to the West Coast (Santa Barbara), the East Coast (Raleigh, NC) and back to the West Coast (currently Carlsbad), her main interest has always been to rebuild her cleaning company. The new year brings about a new opportunity for Ms. Coy to transition her cleaning company to a referral agency, utilizing domestic workers, but still focusing on providing spotless cleaning services.

What You Need to Know About A Domestic Referral Agency

A referral agency matches your needs and priorities with domestic workers (house cleaners). Our domestic workers are more than happy to accommodate your cleaning needs, whether it’s a whole house clean, or a list of priorities. Our DW’s are self-employed and enjoy the freedom and flexibility that working for a referral agency brings. We strongly adhere to the CA state civil code and adhere to state and federal guidelines regarding independent contractors.

All Domestic Workers:

  • Are registered and contracted under my Agency
  • Are interviewed over the phone
  • Are interviewed in person if they are a good fit
  • Are background checked
  • Are english speaking
  • Provide multiple references (from other clients whom invite them back into their home)
  • Fill out appropriate tax forms
  • Sign company contract
  • Receive a 1099 at the end of the year

What Our Clients Say

Victor Fujimoto
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Prompt service with great communication and thorough hardworking team. Provides own supplies and deep cleaning with attention to detail. We’ve used this service for several years now and very satisfied.
Michele Worrall
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SpotlessNSerene has been cleaning my short term rental x3 Years. Karen the owner told me then she had high standards and her company had proven this over and over. Reliable and thorough with attention to detail, as every surface is touched each cleaning. The bathrooms and kitchen shine. All guests have commented on how clean the condo is upon arrival. Karen is responsive to scheduling and readily communicates any concerns about the unit. I highly recommend Spotless NSerene.
Robin Larson
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Karen has been with us for the last four years and every single time does an excellent job of cleaning with an eye for detail. She is extremely professional and we would highly recommend her services! Art and Robin Larson
Nick Geller
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We have been using this service for over 6 years and we are always impressed with the attention to detail and professionalism. We can count on Karen to do an exceptional job every time she shows up. It gives us peace of mind to know our house is so well taken care of.
Carol Schmitt
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We have used Spotless and Serene for over 4 years and have always been totally delighted with the great house cleaning service. Almost more importantly, we trust owner Karen C. 100%. She is an honest, hardworking small business owner. HIGHLY RECOMMEND!
Lea Matteson
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Karen and her team are responsive and thorough. I've been using her for 2 years now and would recommend that her to anyone.

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